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Header
International Forum on Quality and Safety in Health Care 2007
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Introduction
(00:00:00)
data/barcelona-welcome-slide.swf?slideId=1
(00:01:00)
1
Lucian Leape
(00:02:45)
data/lucian-leape.swf?slideId=1
Patient video
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2
(00:06:10)
3
Underlying concepts
(00:06:42)
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Medial emergency
(00:07:32)
5
(00:08:35)
6
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Two Victims
(00:10:30)
8
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• Healing the world
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10
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11
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12
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• Silence
(00:14:59)
14
(00:15:34)
15
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• Responding to error
(00:16:30)
17
(00:16:50)
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Apologies
(00:19:42)
19
(00:19:47)
20
(00:20:15)
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• Power of apology
(00:21:29)
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(00:22:36)
23
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• When apologies go wrong
(00:23:40)
25
(00:23:48)
26
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(00:23:56)
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Apologies (cont)
(00:24:31)
30
(00:25:26)
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•Why don?t apologies happen
(00:26:44)
32
(00:28:59)
33
(00:31:38)
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• How to make it happen
(00:31:41)
35
Linda K. Kenney, President/Executive Director, MITSS-Medically Induced Trauma Support Services
(00:32:00)
data/linda-kenney.swf?slideId=1
Patients Perspective
(00:39:06)
2
Supportive for families
(00:40:08)
3
Barriers for change
(00:40:46)
4
Extent of medial error
(00:41:42)
5
MITSS Medically Induced Trauma
(00:42:00)
6
(00:43:17)
7
(00:44:17)
8
(00:45:16)
9
(00:45:31)
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MITSS services
(00:46:00)
11
(00:47:47)
12
(00:49:44)
13
MITSS Long-term goals
(00:49:51)
14
(00:50:46)
15
Download PowerPoint:
Lucian Leape
Linda Kenney
